Privacy Policy
Last updated 15 August 2026
This policy explains what Woodrow Cleaners collects when you book a cleaning, why we collect it, and what we do and don't do with it. It covers our website at woodrowcleaners.com and the services we provide.
The short version. We collect what we need to clean your home and bill you for it — your name, contact details, address, some facts about the home, and how we get in. We don't sell it, we don't share it for advertising, and we don't run tracking or analytics on this site.
What we collect
When you book through our website, you give us:
| What | Why we need it |
|---|---|
| Name | To know whose home we're cleaning and address you properly |
| Email address | To confirm the booking and send receipts |
| Phone number | To confirm timing and reach you the day of service |
| Service address | To get there, and to set the correct sales tax rate for your county |
| Bedrooms, bathrooms, service type, add-ons | To price the job and schedule enough time |
| Appointment date and time | To schedule the crew |
| How we access the home | So the crew can get in — see the section below |
| Notes you write | Pets, parking, problem areas, anything you tell us |
We do not ask for and do not want your Social Security number, driver's licence, or bank account details. We do not collect payment card details through this website.
Access information deserves special mention
If you tell us about a lockbox code, a keypad code, or where a key is kept, understand what that is: information that opens your home. We treat it accordingly. It is stored with your booking, is visible only to Woodrow Cleaners staff who need it to perform the service, and is never shared with anyone else. If you would rather not put a code in a web form, leave that field as "Other" and tell us by phone instead.
What we don't do
- No analytics or tracking. This website runs no Google Analytics, no advertising pixels, no third-party trackers, and sets no tracking cookies. If that changes, this policy will be updated before it does.
- No selling or renting. We do not sell, rent, or trade your information.
- No advertising sharing. We don't hand your details to advertisers, data brokers, or lead-generation companies.
- No marketing you didn't ask for. We email you about your bookings. We won't add you to a promotional list unless you ask to be on one.
How your information is stored
Bookings are stored in a database hosted by Supabase on servers in the United States. The database is configured so that booking records cannot be read from the public website — the booking form can create a record but cannot retrieve one. Access to booking records requires a separate password-protected owner login.
No system is perfectly secure, and we won't claim otherwise. What we can tell you is that we collect the minimum we need, we don't hold payment card data, and access is restricted to people who need it to do the work.
Who we share it with
We share your information only where it's necessary to run the business:
- Our employees, so they can find your home, get in, and clean it properly.
- Supabase, our database host, which stores the data on our behalf.
- Our accountant or payment processor, where needed to invoice you and file required tax returns.
- Law enforcement or regulators, if we are legally required to.
That's the complete list.
How long we keep it
We keep booking and invoice records for as long as needed to provide service and to satisfy New York tax and employment recordkeeping rules — generally at least seven years for financial records. Access details such as lockbox codes are removed from our active records once you stop being a customer, or sooner on request.
Your choices
You can ask us to:
- Tell you what information we hold about you
- Correct anything that's wrong
- Delete your information, except records we're legally required to retain
- Stop contacting you
Email contact@woodrowcleaners.com or call (518) 247-9237 and we'll take care of it. There's no charge and you don't need to give a reason.
Cookies
This site sets no tracking cookies and shows no cookie banner because there is nothing to consent to. The booking page keeps your progress in your own browser's memory while you fill in the form; that never leaves your device and is discarded when you close the tab.
Children
Our services are booked by adults. We don't knowingly collect information from anyone under 18.
Text messages
If you give us your phone number, we may text you to confirm appointments or let you know the crew is running late. Reply STOP at any time and we'll switch to email or phone instead. Message rates from your carrier may apply.
Changes to this policy
If we change how we handle your information, we'll update this page and change the date at the top. Material changes — like starting to use analytics — will be reflected here before they take effect.
Contact us
Woodrow Cleaners
Troy, New York
contact@woodrowcleaners.com
(518) 247-9237